Skip to main content

❓ How to setup an AI bot for FAQs?

You can create a smart FAQ chatbot on Chakra to automatically answer common questions about your business using pre-configured content. Follow the steps below to get your FAQ AI Bot up and running.

✅ Before You Begin
This guide assumes you’re already familiar with the Chakra admin dashboard.

📚 Step 1: Create a FAQ Content Source​

Start by creating a content source that includes your business FAQs.

  1. Go to: Admin > AI Settings > AI Content Source
  2. Click New Content Source (top right)
  3. In the modal:
    • Name: Enter a name like FAQ
    • Content Source Type: Select FAQs
  4. Add your FAQs:
    • Click Add Another to add FAQ items
    • Provide a question and its answer for each item
    • Add as many FAQs as needed — you can always edit them later
  5. Click Create to save

🤖 Step 2: Create the AI FAQ Chatbot​

Now, let’s build a chatbot that can use your FAQ content to answer customer queries.

  1. Go to: Admin > Chat Settings > Chatbots
  2. Click Create Chatbot
  3. Rename the chatbot to FAQ Bot
  4. Edit the Welcome node:
    • Message: Hi this is FAQ bot, I will try to answer your questions
  5. From the left panel, drag the AI Reply node onto the canvas
  6. Connect the Welcome node to the AI Reply node

🛠 Configure the AI Reply Node​

  • Content Source: Select the FAQ source you created
  • Stop Keywords: (Optional) Add keywords that users can type to stop the bot
  • No Answer Message: (Optional) Set a fallback message like "Sorry, I couldn't find an answer to that."
  • Thank You Step: (Optional) Add a final step to thank users
  1. Click Save
  2. Mark the chatbot as Active

Once active, the bot will continue answering questions until a stop keyword is detected.

⚡ Step 3: Add a Chat Trigger​

Create a trigger so users can easily activate the FAQ bot.

  1. Go to: Admin > Chat Settings > Chat Triggers
  2. Click Create Chat Trigger
  3. Configure the trigger:
    • Keyword: FAQBot
    • Matching Strategy: Select Starts With
      (e.g., "FAQBot what are your hours?")
    • Action: Choose Trigger Chatbot and select your FAQ Bot
  4. Click Save

✅ You're Done!​

Your FAQ bot is now live! Test it by messaging your trigger keyword and start providing instant answers to your users.