🛍️ How to setup an AI bot for product shopping (WhatsApp Shop)

Easily guide your customers through your product catalog on WhatsApp using a smart AI chatbot powered by Chakra. This tutorial walks you through setting up a Product Recommendation Bot using Chakra’s AI capabilities.

✅ Before You Start Make sure you've already:- Created a Meta Commerce Catalog and linked it to your WhatsApp account - Connected your catalog to Chakra and synced the products

🔍 Step 1: Create a Product Content Source

Before you can start recommending products via AI, you need to create a Content Source for your products.

1. Navigate to: Admin > AI Settings > AI Content Source
2. Click the New Content Source button (top right)
3. In the modal:

• Name: Enter something like Products
• Content Source Type: Select Products
• Which Products: Choose All

4. Click Create to finish

This step indexes all your products into an AI-ready content source.

🤖 Step 2: Create the AI Shopping Chatbot

Now let’s build the chatbot that uses this product source.

1. Go to: Admin > Chat Settings > Chatbots
2. Click Create Chatbot
3. Rename the chatbot to Shopping Bot
4. Edit the Welcome node:

• Message: Hi this is Shopping bot

5. From the left panel, drag and drop AI Product Search onto the canvas
6. Connect the Welcome node to the AI Product Search node

🛠 Configure AI Product Search Node

• Content Source: Select Products (from Step 1)
• Stop Keywords: (Optional) Add any stop keywords (case insensitive)
• Header Text: e.g., Product Recommendations
• Body Text: e.g., Here are our recommendations
• Footer Text: e.g., Type stop to end this chatbot
• Catalog ID: Add your Meta Commerce Catalog ID
• Products Section Title: e.g., All Recommendations
• No Answer Message: (Optional) Message shown when no results found
• Thank You Message: Add a final step to thank the user

7. Click Save
8. Mark the chatbot as Active

Once triggered, this bot will continue assisting users until a stop keyword is entered.

⚡ Step 3: Add a Chat Trigger

Set up a trigger to launch the bot based on user messages.

1. Go to: Admin > Chat Settings > Chat Triggers
2. Click Create Chat Trigger
3. In the new page:

• Keyword: ShopBot
• Matching Strategy: Select Starts With (e.g., "ShopBot show me mugs")
• Actions: Choose Trigger Chatbot and select your Shopping Bot

4. Click Save

✅ All Set!

You’ve now created a smart, AI-powered shopping assistant for your WhatsApp store. Test it out and start converting chats into sales!