Skip to main content

🛍️ How to setup an AI bot for product shopping (WhatsApp Shop)

Easily guide your customers through your product catalog on WhatsApp using a smart AI chatbot powered by Chakra. This tutorial walks you through setting up a Product Recommendation Bot using Chakra’s AI capabilities.

✅ Before You Start
Make sure you've already:

  • Created a Meta Commerce Catalog and linked it to your WhatsApp account
  • Connected your catalog to Chakra and synced the products

🔍 Step 1: Create a Product Content Source​

Before you can start recommending products via AI, you need to create a Content Source for your products.

  1. Navigate to: Admin > AI Settings > AI Content Source
  2. Click the New Content Source button (top right)
  3. In the modal:
    • Name: Enter something like Products
    • Content Source Type: Select Products
    • Which Products: Choose All
  4. Click Create to finish

This step indexes all your products into an AI-ready content source.

🤖 Step 2: Create the AI Shopping Chatbot​

Now let’s build the chatbot that uses this product source.

  1. Go to: Admin > Chat Settings > Chatbots
  2. Click Create Chatbot
  3. Rename the chatbot to Shopping Bot
  4. Edit the Welcome node:
    • Message: Hi this is Shopping bot
  5. From the left panel, drag and drop AI Product Search onto the canvas
  6. Connect the Welcome node to the AI Product Search node

🛠 Configure AI Product Search Node​

  • Content Source: Select Products (from Step 1)
  • Stop Keywords: (Optional) Add any stop keywords (case insensitive)
  • Header Text: e.g., Product Recommendations
  • Body Text: e.g., Here are our recommendations
  • Footer Text: e.g., Type stop to end this chatbot
  • Catalog ID: Add your Meta Commerce Catalog ID
  • Products Section Title: e.g., All Recommendations
  • No Answer Message: (Optional) Message shown when no results found
  • Thank You Message: Add a final step to thank the user
  1. Click Save
  2. Mark the chatbot as Active

Once triggered, this bot will continue assisting users until a stop keyword is entered.

⚡ Step 3: Add a Chat Trigger​

Set up a trigger to launch the bot based on user messages.

  1. Go to: Admin > Chat Settings > Chat Triggers
  2. Click Create Chat Trigger
  3. In the new page:
    • Keyword: ShopBot
    • Matching Strategy: Select Starts With
      (e.g., "ShopBot show me mugs")
    • Actions: Choose Trigger Chatbot and select your Shopping Bot
  4. Click Save

✅ All Set!​

You’ve now created a smart, AI-powered shopping assistant for your WhatsApp store. Test it out and start converting chats into sales!