🤖 How to use AI assisted reply?
Speed up your response time and improve accuracy using Chakra’s AI-Assisted Reply feature. With AI, you can instantly generate smart replies to customer queries—powered by your configured content.
⚠️ Make sure you’ve set up your AI Content Sources before using this feature.
✨ How It Works
- Open the Chat Dashboard
- Locate the AI Assist Reply button (to the left of the text input box)
- When you receive a question:
- Click the AI Assist Reply button
- Select
Generate Reply
- The AI will search for a relevant answer from your content sources
- If an answer is found, it will be auto-filled in the input box
- Review and edit the generated response if needed
- Hit Send to deliver the reply to the customer
📽️ Watch Demo
Let AI do the heavy lifting so you can focus on delighting your customers!