Overview

Speed up your response time and improve accuracy using Chakra’s AI-reply feature. With AI, you can instantly generate smart replies to customer queries—powered by your configured content.

⚠️ Make sure you’ve set up your AI Content Sources before using this feature. Use the Add AI Content guide

Configure AI-reply in Builder

⚠️ Note: Learn about the Chatbot Basics and Creating a Chatbot if new to the Chatbot feature.

• Create a NEW Chatbot using the Chatbot Builder
• Create an AI Chatbot Flow with the following nodes:
• Message Node (default start)
• Question Node (with no inputs)
• AI-reply node

• Configure the AI-reply 

• Add Content Source, Match threshold for AI content, No answer message and other settings

• Click Save
• Add a Chatbot Trigger
• Use the Chat Trigger Help guide

AI-reply Chatbot is successfully configured.