Chatbot builder basics

Overview

The chatbot flow defines the sequence of interactions between the user and the chatbot, guiding the conversation from initiation to resolution. In Chakra Chat, you can use the chatbot builder to create a chatbot tailored to your use case.

Explore the builder 👉 Chatbot Builder

Key Elements of Chatbot Builder

Nodes

These are the building blocks of the chatbot’s conversation logic. Each node represents a specific action or interaction. For Chakra Chat, the key node types include:

Send a Message

Delivers a predefined message to the user (e.g., "Welcome to Chakra Chat! How can we assist you?").

Ask a Question

Prompts the user for input (e.g., "What product are you interested in?") and captures the user response.

Send Template Message

Used to send a message on chat using a template message

AI Reply

Uses AI to generate dynamic responses based on user input from AI content

AI Product Search

Provides WhatsApp catalog product information or recommendations

Generate Payment Link

Generate a payment link for the user

Upsert Lead

Update the chatbot responses from the user in the lead fields

Connectors

Connectors define the transitions between nodes based on user input or predefined conditions. For example: A connector can be  linked to a Question Node ("Do you want to learn about our pricing?") to an AI-Product Node if the user responds "Yes," or to a Message Node ("Okay, let’s explore other features!") if the user responds "No."

Chatbot Builder Key Actions

Add a Node

Drag the node and drop it in the builder canvas.

Edit Nodes

Setting a default Start node

Add Connector

Remove Connector

End & Restart Keywords

End chatbot keywords: Add keywords that a customer can enter to end a chatbot while the chatbot is active

Restart chatbot keywords: Add keywords that a customer can enter to restart a chatbot while the chatbot is active