FAQs
Please go through the list of FAQs if you are facing any issues.
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📄️ Coexistence FAQs
1. What is the WhatsApp Coexistence feature?
📄️ Can I register for the WhatsApp Business API without a GST number?
Yes, it's possible in some cases. While Meta (WhatsApp's parent company) usually requires GST documentation for business verification, businesses like sole proprietorships or educational institutions that are exempt from GST (e.g., with annual turnover under ₹20 lakhs) can still apply.
📄️ Can I use the WhatsApp Business API with my regular WhatsApp Business app?
Normally, a phone number can't be active on both the API and the app. However, WhatsApp has introduced a "coexistence" feature in selected countries (India, Australia, the EU, the UK, etc.) that allows you to use both the Business API and the WhatsApp Business app on the same number.
📄️ How can I increase my WhatsApp messaging limit?
WhatsApp automatically increases your messaging limits based on how well your business performs. You start with a limit of messaging 1,000 unique users per day, and over time, WhatsApp may increase this to higher tiers like 10,000 or 100,000 users.
📄️ Why is my WhatsApp API phone number stuck at "Pending"?
This status usually means something is incomplete. It could be:
📄️ How many phone numbers can I add to my WhatsApp Business API account?
You can add up to 20 phone numbers by default in a WhatsApp Business Account (WABA). If your business is verified and you have a valid reason (e.g., customer support across multiple regions), you can request Meta to increase this limit by submitting a support ticket.
📄️ Can I use an existing WhatsApp number for the API?
Yes, but you need to remove the number from its current WhatsApp app first. This means deleting the WhatsApp account associated with that number through the app's settings.
📄️ Can I use an existing WhatsApp number for the API?
Yes, but only under specific guidelines:
📄️ How long does the WhatsApp Business API verification process take?
On average, the process takes 3–7 business days:
📄️ What’s the difference between a “message” and a “conversation”?
A message is a single interaction — like sending a text, image, or file.
📄️ Can I send bulk messages to users who haven’t subscribed?
No. WhatsApp’s policies strictly forbid sending messages to users who haven’t explicitly opted in. Doing so can lead to account suspension or a permanent ban from the WhatsApp Business API.
📄️ How can I prevent my WhatsApp account from being marked as spam?
To avoid being flagged:
📄️ Does Chakra help with WhatsApp API setup?
Yes. Chakra provides full support during onboarding, including:
📄️ What features are available in the Entry Tier of Chakra Chat?
All paid Chakra Chat plans include full access to features such as:
📄️ Is the chatbot included in the lowest-tier Chakra Chat plan?
Yes. The chatbot builder is included in all paid tiers of Chakra Chat. You can create:
📄️ What does the error 131049 mean?
The error message you're encountering—"This message was not delivered to maintain healthy ecosystem engagement. (131049)"—is implemented by WhatsApp to prevent users from receiving excessive marketing messages within a short period. This measure ensures a positive user experience by limiting the number of marketing messages a user can receive within a specific timeframe.