131026

Recipient number is not on WhatsApp OR user hasn't accepted latest ToS/Privacy Policy OR using outdated WhatsApp version

Ask the user (via SMS/email/call) to: • Confirm they can message your business number • Accept latest Terms (Settings → Help) • Update WhatsApp to: Android ≥ 2.21.15.15, iOS ≥ 2.21.170.4

131042

Business account payment or eligibility issue

Go to WhatsApp Manager → Check billing & payment method. Ensure credit line is active and not over limit. Verify WABA is not suspended/deleted. Set timezone & currency if missing

131049

Meta blocked the message to protect ecosystem (usually marketing template limit)

This is commonly caused by per-user marketing template limit. Wait at least 24 hours before retrying the same user. Do not resend immediately — it will fail again.

131056

Pair rate limit: Too many messages sent from your number to the same recipient in a short time

Wait a few minutes/hours before messaging the same user again. You can still message other users immediately. Recommended: Enable Rate Limit in Chakra → Campaign Step 4

131048

Too many previous messages blocked/flagged as spam → Phone number quality rating dropped

Check your template quality & messaging limits in WhatsApp Manager. Improve quality rating before sending more marketing messages.

131051

Unsupported message or template type

Use only supported message/template types (see WhatsApp documentation).

131052

Media file could not be downloaded by WhatsApp

Ask the user to resend the media via another channel or re-upload a smaller/correctly formatted file.