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FAQs

WhatsApp API General FAQs

What’s the difference between a “message” and a “conversation”?**

  • Message A single interaction — like sending a text, image, or file.
  • Conversation A 24-hour session where you can exchange unlimited messages with a user. WhatsApp charges businesses per conversation window, not per message.

Can I use the WhatsApp Business API with my regular WhatsApp Business app?**

WhatsApp has introduced a “coexistence” featurethat allows you to use both the Business API and the WhatsApp Business app on the same number.

What you get**

  • Run automation, campaigns, unified Inbox via the API
  • Continue to Chat manually with customers in the app

Chakra** supports this fully and can help you enable it. Learn more about WhatsApp Coexistence(CoEx)

Chakra Chat General FAQs

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WhatsApp API Display Name

Your WhatsApp Display Name is the business name your customers see on your WhatsApp profile — in chat windows, contact lists, and group conversations. It is also the name used to generate the certificate required to register and activate your WhatsApp Business Platform account.

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What’s the difference between a “message” and a “conversation”?**Can I use the WhatsApp Business API with my regular WhatsApp Business app?**What you get**Chakra** supports this fully and can help you enable it. Learn more about WhatsApp Coexistence(CoEx)