How to assign & manage conversations?

📌 Assign and Manage Conversations

You can easily assign a chat to a team member or change the assignee as needed using the dropdown menu in each chat view.

1. Click on any chat in the Chats section to open the full conversation window.
2. At the top of the conversation (beside the Close Chat button), you’ll see a dropdown menu showing the current assignee or it would be blank in case of no assignee.
3. Click the dropdown, select a team member from the list. The assignee will be updated instantly

This helps ensure the right person is handling the conversation and improves team collaboration.