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How to check incoming messages?

📩 How to Check Incoming Messages on Chakra​

Managing customer conversations in real-time is easy with Chakra’s Chat Section. Follow these steps to view incoming WhatsApp messages assigned to you:

🔍 Step-by-Step

  1. Go to the Chat Section: From the Chakra dashboard, click on the Chat tab in the main navigation menu.
  2. View Assigned Conversations: You’ll see a list of chats that are assigned to you. These may include both new and ongoing customer conversations.
  3. Monitor Incoming Messages: All new messages sent by customers will automatically appear in this chat list. You’ll also see visual indicators (like unread badges) to highlight recent activity.