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How to send rich text messages

You can attach videos, photos and documents to messages in the Chat dashboard in any of the 2 ways

Drag and drop your file

  • Drag and drop your file into the chat dashboard screen
  • Type out the text part of your message
  • Click Send

Drag & Drop

Select a file

  • Click the clip icon on the left hand side of the text input
  • Select a file from the file explorer
  • Type out the text part of your message
  • Click Send

Select a file

Note regarding file formats and size​

You can only send files of the following formats and sizes in accordance to WhatsApp API limits.

Media TypeSupported File FormatFile Size Limit
Image.jpeg5MB
Image.jpg5MB
Image.png5MB
Video.mp416MB
Document.pdf100MB