🧩 Chat Attributes in Chakra

Chat Attributes let you store structured data against a chat — such as tracking codes, customer preferences, or profile details. These attributes can be updated automatically using chatbots or triggers to enrich the chat context.

🔗 Access the list of attributes here:
Admin > Chat Settings > Attributes

---

➕ Adding a New Attribute

Follow these steps to create a custom chat attribute:

1. Click "Add New" on the top-left corner above the attribute list.
2. Choose "Standard Attribute" 🏷️
3. Fill in the following details:
   • Name 📝 – A friendly name for your attribute (e.g., Delivery Preference)
   • Short ID 🆔 – A machine-readable identifier using only lowercase characters and underscores (e.g., delivery_pref).
     ⚠️ Avoid spaces or special characters!
   • Attribute Type 🔢 – Select the data type (e.g., Text, Number, Date, etc.)
4. Click "Create" ✅

---

Once created, these attributes can be automatically populated by chatbots or chat triggers, helping your team personalize and streamline conversations. 🎯