Session Messages

💬 Session Messages

Session Messages are used when a customer initiates a conversation. If you reply to them through the Chat Dashboard within 24 hours, your message is classified as a Session Message.

✅ Key Highlights:

• No charges — completely free
• No approval required
• Unlimited messages within the 24-hour window
• Fully customizable — personalize content in real time
• Ideal for support chats or ongoing conversations

Example scenario:
A customer asks about their order. You reply by giving details — that’s a session message.