Add a decision step

You can add a decision step to allow you to take different actions basis the result of the last step.

We will try to configure a decision step in this tutorial to send different messages basis wether the previous message was read or not read by a user

• Click the + button after a "send WhatsApp message node"
• Click "Decision"
• This adds a decision step with 2 output branches
• In the configuration panel of the decision step, click "Add Rule"
• In the select field, select the previous message step
• In the new select field on the right side, select "was read"
• A new toggle will show up on the right hand side - change that to yes
• Under "When" select "Relative"
  • Then select 1 day as the relative time
  • This step is important because we want to check if the message was read or not after giving the customer some time to read it.
• Now click + under the Yes branch and add a new WhatsApp message
• Configure the above step correctly
• Remember to click "Save" button on the top right part of the campaign builder page

That's it, Now the second message will only be sent if the user reads the first message withing 1 day.