Convert WhatsApp Business API Number to WhatsApp CoExistence

Converting an existing WhatsApp API number to WhatsApp Coexistence is possible, but involves several steps and can take 4–7 days. During this period, the number may not be connected to the WhatsApp API.

We can assist with connecting your existing WhatsApp Business API number to Chakra using Coexistence mode. Because the number is currently linked to another provider, this requires a specific migration process. Please allow a few days — typically up to one week — for the number to be ready, as it must go through a mandatory warm-up period after being re-registered.

Phase 1 — Disconnection

Contact your current provider and request that they completely disconnect and unlink your number from the WhatsApp Business Platform. Once this is done, the number should be free from any API connections.

Phase 2 — Registration & Warm-up

Step 1: Register the number

Download the official WhatsApp Business app and register your number. You can follow the official instructions here:

WhatsApp Business App — Setup Instructions

Step 2: Establish usage history

Use the app actively for 4–7 days to establish normal business activity. We recommend:

Sending messages to at least 7–10 different contacts
Replying to incoming messages from those contacts
Maintaining regular activity throughout the warm-up period

Note: This warm-up period is a WhatsApp requirement and cannot be skipped.

Phase 3 — Re-Connection to Chakra

Once the number has been active in the WhatsApp Business app for several days, you can proceed with the Coexistence connection inside Chakra:

Connect WhatsApp via Coexistence Guide

For any additional steps during onboarding, refer to the complete setup guide:

All-in-One Account Setup Guide

For any other issues, please reach out to Chakra Support team via Support Tickets