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✨ How to add a new Message Template via WhatsApp Manager

Creating message templates is essential for reaching out to customers beyond the 24-hour session window. Here's a step-by-step guide to help you add a new WhatsApp message template directly via WhatsApp Manager.

🧱 How to create a new Message Template?​

🔑 Step 1: Access WhatsApp Manager​

  • Navigate to your configured WhatsApp setup page
    👉 Or go directly to Admin > Plugin and select the WhatsApp plugin.
  • Under WhatsApp Numbers, click the "View Template Messages" link.
  • You’ll be redirected to WhatsApp Manager (Facebook login required).
    • Make sure your Facebook account has access to your WhatsApp Business Account.

View Template Messages

🧱 Step 2: Create a new Template​

  • Click the Create Template button (top-right corner).
  • The template builder window opens.
  • Choose from 3 categories:
    • Marketing
    • Utility
    • Authentication
  • For this example, select Marketing > Custom.
  • Click the Next button to proceed.

Create Template Screen

⚙️ Step 3: Configure the Template​

🏷️ Template Name & Language​

  • Enter a unique name (no spaces allowed).
  • Select your preferred language.

🧩 Content Variables​

  • Under Content, choose the Variable Type as Name.

🧾 Header (Optional)​

  • Choose a header type: text, image, video, etc.
  • For this guide, select Text.
  • Enter your header text.

💬 Body​

  • Compose your message content.

  • Use variables for personalization:

    Example: Hi {{name}}, We haven't heard back from you in a while. Please check out our new Summer catalogue at our store.

  • Add sample values for each variable
    Example: {{name}} = John

🔻 Footer (Optional)​

  • Add a footer text if needed.

🔘 Buttons​

  • Add interactive buttons:
  • Link Buttons
  • Quick Reply Buttons

👁️‍🗨️ Preview​

  • Preview your full template in the right sidebar.