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Overview

The article outlines steps to disconnect your WhatsApp Business API (WABA) from Chakra Chat and delete your Chakra Chat account.

Note: To delete your Chakra Chat account, you must first disconnect your WABA, then proceed with the account deletion.

Disconnect WhatsApp​

  • Go to WhatsApp Setupin the lest-side navigation bar. ⬇️ Scroll down to the bottom of the page
  • Click on Disconnect WhatsApp to complete the disconnection process
Disconnect WhatsApp

Disconnect WhatsApp [Coexistence]​

The WhatsApp business platform in Coexistence mode can be disconected from your WhatsApp business app

  • Go to your WhatsApp Business mobile app
  • Click on Settings -> Accounts -> Business platform
  • You'll find ChakraHQ connected. Click on Disconnect
  • Review it and complete the disconnection steps

Delete Chakra Account​

  • Click on your Account in the right-side top of Chakra dashboard. Go to Team Settings
Team Settings

  • ⬇️ Scroll down to the bottom of the page in the General tab

    General

  • In the Delete Team section, click on Delete Team and complete the deletion process

    Delete Team

If you face any issues, please create a ticket